Frequently Asked Questions

How do I make a booking with you?

You can now book online with us. Once you have chosen your accommodation you can click to book whilst completing your details. We will then email you asking for a 20% deposit or the balance if it falls within eight weeks to departure. Once we have received payment we will confirm the booking and email you a receipt.

What time can I access my apartment or chalet?

Access to your apartment or chalet will be from 16.00. The reason for this is that we need enough time from when the previous guests check out to make the property clean, warm and welcoming for you! Please do let our contacts in resort know when you are due to arrive in resort. Their contact details are in the guest information pack we email to you once you’ve paid the final payment for the accommodation.

What time do I need to depart my apartment or chalet?

We need you to be away by 10.00am on departure day. Our in-resort contacts will agree a time to check you out, return any damage deposits due and perform an accommodation inspection.

Where can I leave my luggage if I arrive in the resort earlier than 16.00 and want to go ski-ing or boarding?

Historically you were able to leave your luggage at Stief’s Bar at the top of the resort along the Place de la Fare - this gave you the perfect excuse for a Belgian beer and one of Stief’s infamous burgers when you returned to collect your luggage. However now the bar has changed hands it is no longer possible.

Who do I contact when I get to resort?

We use two different in-resort contacts to meet you and let you into your accommodation. Their contact details are in the guest information pack we email to you once you’ve paid the final payment for the accommodation. If you are in doubt, then drop us a line.

Does the apartment or chalet have wi-fi?

Yes all our apartments and chalets have free wifi. 

Can I book my ski hire through you?

Yep! We’ve negotiated a special discount just for our guests with the best ski shop in Vaujany. This means you get access to an extra 10% discount by booking with us. You’ll need to book in advance through the following website

Once in resort head to the Skiset shop at Place de la Fare and the ever helpful Ludo and Arianne will sort you out. Ludo will even come and collect your skis at the end of your holiday from your apartment/chalet.

Can I book my transfer from the airport through you?

Yes again! We’ve got a partnership with a transfer company that run door to door transfers from Grenoble, Chambery, Lyon and Geneva Airport. Click ont this link for a quote and or to book;


Can I book my ski passes through you?

Not through us but you can order your lift pass in advance and receive it in the post from the following site:

Please note the website should be updated mid-november 2023

Also Note: historically if you buy a 6 day full area ski pass then you also gain one free visit to the Vaujany swimming pool and leisure centre. hopefully this will remain the same for the new website.

We recommend booking passes online in advance - Passes will be posted to you or if you have a pass from last year you can re-use it or you can collect them from the ski station in Vaujany. 

Which ski pass should I get?

If you are beginners, you might want to consider the smaller Oz-Vaujany pass. It’s a lot cheaper and still gives you access to a good amount of terrain, all accessible from Vaujany. If you are more experienced or adventurous then you’ll want the bigger Grand Domaine ski pass. Both passes give you free entry to the superb swimming pool in Vaujany. 

Can I bring my pet?

I am afraid our properties do not allow pets but it is still worth asking, as sometimes we can make exceptions especially in the Summer months.

Does the accommodation have parking?

Most of them do…again check the individual property page on our website. If it doesn’t then don’t worry – there are two large, free, underground car parks in resort that you can use.

Where is the closest airport?

Grenoble is the closest airport. It is about 80 minutes transfer by car. Geneva aiport whilst further away may give you more flexiblity on flight dates and times. 

I’ve got a property in Vaujany and would like to advertise it on your website?

Let’s talk! Email us or give us a call.

What are your changeover days?

It depends on the property; it will normally be either Saturday or Sunday in the winter season. Usually some flexibilty over the festive season. Very flexible in the Summer months.